POSTALSWIFT
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Draft — pending legal review. Not yet in effect.

Postal Swift — Terms of Service

Version: 2026-11
Effective Date: [EFFECTIVE DATE]
Last Updated: [EFFECTIVE DATE]

These Terms of Service ("Terms") are a binding agreement between Cedarwood Mailroom LLC, a Washington limited liability company doing business as Postal Swift ("Postal Swift," "we," "us," or "our"), and the business or individual that registers for or uses the Service ("Customer," "you," or "your").

By checking the box to accept these Terms when you install or set up the Service, or by accessing or using the Service, you agree to these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity. If you do not agree, do not use the Service.

1. Introduction & Acceptance

1.1 The parties. Postal Swift provides point-of-sale and multi-carrier shipping software to pack-and-ship and mailbox stores. You are the store (or store operator) that licenses and uses that software.

1.2 Eligibility. You must be at least 18 years old and able to form a binding contract. The Service is intended for business use in the United States.

1.3 These Terms govern. These Terms, together with any order form, pricing page, or policy we reference (including our Privacy Policy), form the entire agreement between you and Postal Swift regarding the Service.

1.4 Carrier terms are separate and additional. The Service lets you buy shipping labels from third-party carriers (FedEx, UPS, USPS, and others). Your use of each carrier's services is also governed by that carrier's own terms, which you must accept separately (see Section 5). Nothing in these Terms replaces or overrides a carrier's terms.

2. Definitions

3. The Service

3.1 What we provide. Subject to these Terms, Postal Swift grants you a limited, non-exclusive, non-transferable, revocable license to use the Service to operate your store, including creating shipping labels, processing point-of-sale transactions, and managing mailboxes and customers.

3.2 Software, not a carrier, shipper, or handler. Postal Swift is a technology provider and integrator. We never take possession of, pack, inspect, weigh, store, transport, handle, carry, or deliver any package. All transportation is performed by the Carrier you select, under that Carrier's Terms. On every Label, you (or your End Customer, as you choose) are the shipper of record, and the packages at your counter are in your custody. Postal Swift is not the shipper, consignor, consignee, exporter or importer of record, customs broker, freight forwarder, bailee, warehouse, or insurer for any Shipment, and is not an agent, partner, representative, or employee of any Carrier (see Section 5).

3.3 Availability. We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue features with reasonable notice where practicable.

3.4 Hardware. The Service may interface with third-party hardware (printers, scales, cash drawers, scanners, cameras). You are responsible for obtaining, maintaining, and correctly configuring your own hardware. Postal Swift is not responsible for hardware defects or failures.

3.5 Desktop software and updates. The Service includes desktop software you install on your own computers. You may install it on the workstations your plan covers. We may deliver updates, including automatically, to fix problems, keep Carrier integrations working, or add features; you agree to receive them. The software signs in with your account email and checks your subscription with our servers from time to time. If it cannot reach them for more than 7 days, selling and label features pause until it can; your data stays available.

3.6 Where your data is stored. The Service stores Customer Data in a database on your own computers, not on our servers. The exception is online features that your End Customers use from their own devices, such as Ship Ahead (where they fill in shipment details before coming to the counter): what they enter there is held on our hosted servers until your store picks it up. You are responsible for backing up the data on your computers. The Service includes an encrypted backup tool, but you choose where backups are kept and are responsible for keeping them safe. You can export your data at any time.

3.7 AI-assisted and automated features. Some features use artificial intelligence or third-party data to read labels and IDs, measure boxes, suggest tariff (HS) codes, auto-complete addresses, check sales-tax rates, suggest packaging, or flag refund-eligible shipments. Their output is a suggestion and can be wrong. You must review it before relying on it, and you remain responsible for the accuracy of every address, weight, dimension, contents description, declared value, customs declaration, HS code, and tax amount you use.

3.8 Refund recovery. Where the Service identifies late shipments that may qualify for a Carrier refund or credit, any claim is made under your own Carrier account and decided by the Carrier under its Terms. We do not guarantee that any refund or credit will be granted, and you keep whatever the Carrier pays.

3.9 Early-access features. Features labeled beta, early access, preview, or "coming soon" are provided as-is, may change or be withdrawn, and may not work as described.

3.10 Online tools for your End Customers. We may offer web pages or apps (such as Ship Ahead and ship codes) that let your End Customers enter shipment details, addresses, or contents before they reach your counter. We do not verify what they enter. Once you tender a Shipment, that information is yours to check, and the Shipment is your responsibility under Sections 7 and 8.

4. Accounts & Registration

4.1 Accurate information. You agree to provide accurate, current, and complete registration information and to keep it updated.

4.2 Account security. You are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly of any unauthorized use.

4.3 Your account and locations. Your account covers the store locations and workstations included in your subscription. Additional locations and workstations may be added for the fees shown on our pricing page. You may not share, resell, or sublicense your account to anyone outside your business.

4.4 Staff/PINs. If the Service supports employee PINs or permissions, you are responsible for how your staff use the Service, including sensitive actions such as voids and refunds.

5. Carrier Services & Third-Party Terms

5.1 You must accept each Carrier's terms. Before you can ship on a Carrier's services through the Service, you must expressly agree to that Carrier's Terms. The Service will present these for your acceptance, and acceptance is recorded per Carrier. Current Carrier Terms include, without limitation:

5.2 Postal Swift is an independent integrator. Postal Swift is an independent technology provider. Postal Swift is not an agent, partner, joint venturer, representative, or affiliate of FedEx, UPS, USPS, or any other Carrier, and has no authority to bind any Carrier. Nothing in these Terms creates any such relationship.

5.3 Carrier Terms control the shipment. The transportation of every package is governed solely by the applicable Carrier's Terms, including that Carrier's rules on service levels, transit times, delivery, claims, prohibited items, liability limits, and refunds. In the event of a conflict between these Terms and a Carrier's Terms with respect to the transportation of a shipment, the Carrier's Terms control as to that Carrier's services.

5.4 Carrier disclaimers flow through to you. Each Carrier disclaims warranties and limits its liability to you under its own Terms. Postal Swift makes no representation or warranty on behalf of any Carrier and is not responsible for any Carrier's acts or omissions, including loss, damage, delay, or non-delivery. Your remedies for any such event are against the Carrier, under that Carrier's Terms and claims process.

5.5 Third-party beneficiaries. FedEx, UPS, USPS, and other Carriers are intended third-party beneficiaries of the provisions of these Terms that protect or benefit them (including Sections 5, 7, 8, 11, 12, and 13) and may enforce those provisions directly.

5.6 Rates and estimates. Rates, delivery estimates, and surcharges displayed in the Service are provided by or derived from Carriers and may change. They are estimates, not guarantees. Postal Swift is not liable for a Carrier's rate, surcharge, adjustment, or reweigh.

5.7 Other services you connect. The Service works with accounts you open directly with other providers, such as ShipEngine/ShipStation (shipping and postage), Stripe or another card processor (card payments), Twilio (text messages), SendGrid (email), OpenRouter (AI label and ID reading, box measurement, sales-tax checks), Anthropic (Claude, if you connect your own subscription), and QuickBooks (accounting). Those accounts are between you and the provider: you accept their terms, you pay their fees, and you keep your API keys secure. We are not responsible for their services, outages, charges, or how they handle the data you send them through the Service.

5.8 Shipping insurance. Postal Swift is not an insurer or insurance agent. Any shipment coverage is provided by the Carrier or a third-party insurer under its own terms, and claims are made to that provider. If you charge your End Customers for coverage, including any markup, you are responsible for complying with the insurance and consumer-protection laws that apply to you.

5.9 Carrier requirements we must follow. Carriers set conditions on software that uses their systems. To keep the Service connected, we may have to: keep records that you accepted a Carrier's terms; delete Carrier shipment data from the Service after a set period or after you disconnect that Carrier; give a Carrier your business contact details or copies of complaints about its services when it asks; show its rates as published; or switch off features (such as refund auditing) for that Carrier's shipments. We will do these things when a Carrier requires them, and our Privacy Policy describes the ones that involve your information. They are not a breach of these Terms.

5.10 Labels on Postal Swift's own Carrier accounts. Today every Label is bought on your own Carrier or shipping-provider account. If we ever offer Labels on Carrier accounts held by Postal Swift, those Labels will be offered only under a separate written agreement that you sign first and that states any charge on them (Section 6.4). Nothing in these Terms adds such a charge.

6. Fees, Billing & Payment

6.1 First month free. New customers get their first 30 days free. A payment method is required to start. You will not be charged during the free month. If you do not cancel before it ends, your subscription starts automatically and your payment method is charged the monthly fee on that day. The free month is offered once per business.

6.2 Subscription. After the free month, the Service is provided on a monthly subscription at the fee for your plan shown on our pricing page (postalswift.com/pricing.html) when you subscribe.

6.3 Automatic renewal. Your subscription renews automatically each month, and you authorize us (or our payment processor) to charge your payment method for each month's fees, until you cancel. You can cancel at any time in the app or by emailing hello@postalswift.com. Cancellation takes effect at the end of the month you have already paid for.

6.4 Carrier/postage charges. Postage and Carrier charges for Labels you purchase are paid to the Carrier or your shipping provider, are separate from your subscription, and are your responsibility. Postal Swift does not mark up postage. We will never add a percentage, a per-Label fee, or any other charge on top of the Carrier's price for a Label bought through the Service unless you have signed a separate written agreement with us that specifically states that charge and its amount (for example, an agreement under Section 5.10). Our only charges are the subscription fee, Metered Features (Section 6.9), and hardware you order (Section 6.10). Any price you charge your End Customers is set by you.

6.5 Taxes. Fees are exclusive of taxes. You are responsible for all applicable sales, use, and similar taxes, other than taxes on our net income.

6.6 30-day money-back guarantee. If you are not satisfied, you may cancel within 30 days after your first paid subscription charge and ask for a refund at hello@postalswift.com. We will refund all subscription fees you paid us, with no questions asked. This guarantee does not cover postage, Carrier charges, or fees you paid to third-party services (Section 5.7).

6.7 Late/failed payment. If a payment fails or your subscription ends, the Service shows a notice and keeps working for 7 days. After that, selling, label purchases, and card payments are switched off until the subscription is back in good standing; you can still view and export your data. Except under Section 6.6 or where required by law, fees are non-refundable, including for partial months.

6.8 Changes to fees. We may change subscription fees on at least 30 days' notice before the start of your next billing period.

6.9 Metered Features. Some features run through Postal Swift's own servers and are charged or capped by use. Today: HS code lookup — the first 20 lookups each calendar month are included, and each further lookup is charged at the rate shown in the app and on our pricing page ($0.02 when these Terms were written); and address auto-fill — included, within a daily fair-use cap per store. Usage is counted on our servers and shown in the app. Metered charges are added to your next monthly invoice and charged to your payment method. We may change metered rates on 30 days' notice (Section 6.8).

6.10 Hardware. Hardware we sell (for example, the Pro counter kit) is sold under a separate written quote or invoice at the price shown there, plus shipping and applicable sales tax. Title and risk of loss pass to you on delivery. Hardware carries only the manufacturer's warranty, which we pass through to you, plus a [90]-day replacement for units that arrive defective; beyond that, hardware is sold as-is, and returns are accepted only as the quote states. You install the hardware, or have it installed, following our instructions, and you are responsible for mounting it safely and for any injury or damage caused by its installation, mounting, or use. Measurements, readings, and photos the hardware produces are subject to Section 3.7.

7. User Responsibilities

7.1 Lawful use. You will use the Service only for lawful business purposes and in compliance with all applicable laws, regulations, and Carrier Terms.

7.2 Your Shipments. You are the shipper. You are solely responsible for every Shipment you or your End Customers tender using the Service: its contents, its packaging, and the accuracy of all data on and behind the Label, including recipient names, addresses, weights, dimensions, declared values, contents descriptions, HS codes, and customs declarations — whether you typed that data, an End Customer entered it through an online tool, or the Service suggested it. Postal Swift is not responsible for loss, damage, delay, mis-delivery, additional charges, adjustments, duties, seizures, fines, or penalties arising from any Shipment or from inaccurate data.

7.3 Compliance with Carrier rules. You are responsible for complying with each Carrier's rules, including packaging, labeling, prohibited and restricted items, hazardous materials, and customs/export requirements. Any packaging, box, or crate suggestion the Service makes is a suggestion only; you decide whether the packaging is adequate for the contents and the journey.

7.4 Your End Customers. You are solely responsible for your relationship with your End Customers, including any receipts, refunds, disclosures, and consumer-law obligations. End Customers have no rights under these Terms against Postal Swift.

7.5 No misuse. You will not reverse engineer, resell, or provide the Service to third parties except your own staff; interfere with the Service's security; or use it to transmit malware or unlawful content.

7.6 Messages to your End Customers. When the Service sends emails or text messages to your End Customers (for example, package-arrival or payment notices), you are the sender. You are responsible for getting any consent the law requires, honoring opt-out requests (including "STOP" replies to texts), and complying with laws such as the Telephone Consumer Protection Act and CAN-SPAM, plus your messaging provider's rules.

7.7 Mailbox rentals and IDs. If you rent mailboxes, you are responsible for complying with USPS rules for Commercial Mail Receiving Agencies, including PS Form 1583 and identification requirements. Scanned IDs and Form 1583 records contain sensitive personal information: you are responsible for collecting only what is required, keeping it secure, and keeping or deleting it as the law requires.

7.8 Card payments and stored cards. If you take card payments or charge mailbox renters automatically, you are responsible for getting each cardholder's authorization, following your payment processor's rules, and handling disputes and chargebacks.

7.9 Packages in your custody. Packages and mail you receive, hold, forward, or hand over at your store — including items dropped off by End Customers and deliveries for mailbox renters — are in your custody, not ours. Any receipt, drop-off agreement, or liability notice the Service prints is a document between you and your End Customer; Postal Swift is not a party to it and does not insure or guarantee anything in your custody.

7.10 Export, customs, and sanctions. For international Shipments you are the exporter and, where applicable, the importer of record. You are responsible for export controls, sanctions and denied-party rules, customs declarations, duties, taxes, and any licenses the Shipment needs. Postal Swift is not a customs broker and does not file, review, or certify any customs document.

8. Prohibited & Restricted Shipments

8.1 You will not use the Service to ship any item prohibited or restricted by law or by the applicable Carrier's Terms, including but not limited to: hazardous materials and lithium batteries except as permitted and properly declared; illegal drugs; cannabis, alcohol, and tobacco except as permitted by the Carrier and law; firearms, firearm parts, and ammunition except as permitted by the Carrier and law; currency and negotiable instruments; counterfeit or infringing goods; perishables and live animals except as permitted; stolen property; anything shipped to a sanctioned country, region, or person; and any item prohibited by the origin, transit, or destination country.

8.2 You are solely responsible for determining whether a shipment is permitted. Postal Swift does not inspect shipments and makes no determination of legality or eligibility.

8.3 You will indemnify Postal Swift and the applicable Carrier for any prohibited or restricted shipment you tender (see Section 13).

8.4 Claims about Shipments. Any claim by an End Customer, a recipient, a Carrier, or a government authority about a Shipment — its contents, packaging, value, loss, damage, delay, non-delivery, seizure, duties, fines, or penalties — is between you, your End Customer, and the Carrier. Postal Swift is not a party to it and has no duty to investigate, pay, or defend it.

9. Data, Privacy & Security

9.1 Your data. As between you and Postal Swift, you own your Customer Data. Customer Data is stored on your own computers, except as described in Section 3.6. We use Customer Data only to provide the Service to you: we process data your End Customers submit through online features on your behalf, and we otherwise access your data only when you send it to us, for example when asking for support. We do not sell Customer Data.

9.2 Data sent to Carriers and other services. To create Labels, provide tracking, take payments, send messages, and run AI features, the Service sends the necessary data from your computer directly to the Carriers and the services you connect (Section 5.7), which handle it under their own terms and privacy policies.

9.3 Security. We implement reasonable technical and organizational measures to protect the Service. No system is perfectly secure; you use the Service at your own risk and are responsible for securing your own devices and network.

9.4 Privacy Policy. Our collection and use of personal information is described in our Privacy Policy (postalswift.com/privacy.html), which is incorporated by reference.

10. Intellectual Property

10.1 Ownership. Postal Swift and its licensors own all rights in the Service, including all software, content, and trademarks. These Terms grant you a limited license to use the Service, not any ownership.

10.2 Feedback. If you give us feedback or suggestions, we may use them without restriction or obligation to you.

10.3 Carrier marks. Carrier names and logos are the property of the respective Carriers and are used only to identify their services. Your use of Carrier marks must comply with the Carrier's requirements.

11. Disclaimers of Warranties

11.1 THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

11.2 POSTAL SWIFT DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT RATES, DELIVERY ESTIMATES, ADDRESS VALIDATION OR AUTO-FILL, HS CODE SUGGESTIONS, BOX MEASUREMENTS, TAX RATES, OR REFUND ELIGIBILITY WILL BE ACCURATE.

11.3 POSTAL SWIFT MAKES NO WARRANTY REGARDING ANY CARRIER OR ANY TRANSPORTATION SERVICE. ALL CARRIER SERVICES ARE PROVIDED SOLELY UNDER THE APPLICABLE CARRIER'S TERMS, AND EACH CARRIER DISCLAIMS AND LIMITS ITS OWN WARRANTIES AND LIABILITY UNDER THOSE TERMS.

11.4 Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.

12. Limitation of Liability

12.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, POSTAL SWIFT AND ITS OWNERS, OFFICERS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE.

12.2 POSTAL SWIFT IS NOT LIABLE FOR ANY SHIPMENT — INCLUDING ITS CONTENTS OR PACKAGING, OR ANY LOSS, DAMAGE, DELAY, MIS-DELIVERY, NON-DELIVERY, SEIZURE, CUSTOMS DUTY, FINE, OR PENALTY — OR FOR ANY CARRIER'S ACTS, OMISSIONS, RATES, SURCHARGES, ADJUSTMENTS, OR REWEIGHS, OR FOR ANY CLAIM BY YOUR END CUSTOMERS, RECIPIENTS, OR GOVERNMENT AUTHORITIES RELATING TO A SHIPMENT. CLAIMS RELATING TO A SHIPMENT MUST BE MADE AGAINST THE APPLICABLE CARRIER UNDER ITS TERMS.

12.3 POSTAL SWIFT'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE SUBSCRIPTION FEES YOU PAID TO POSTAL SWIFT IN THE [12] MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) [USD $100].

12.4 The limitations in this Section apply regardless of the theory of liability and even if a remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

13. Indemnification

You will defend, indemnify, and hold harmless Postal Swift and, where applicable, the relevant Carrier and their respective owners, officers, employees, and agents, from and against any claims, losses, liabilities, damages, fines, penalties, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) any Shipment you or your End Customers tender, including its contents and packaging, and any prohibited, restricted, inaccurately described, undervalued, or improperly packaged Shipment; (c) any claim by an End Customer, recipient, Carrier, or government authority relating to a Shipment, including customs duties, seizures, fines, and penalties; (d) your violation of these Terms, any Carrier Terms, or any law; (e) your relationship with, or data of, your End Customers, and packages or mail in your custody; (f) the installation, mounting, or use of hardware at your store; or (g) the acts of your staff. We may take part in the defense with our own counsel at our expense, and you will not settle any claim in a way that admits fault on our behalf without our written consent.

14. Term & Termination

14.1 Term. These Terms apply while you have an account or use the Service.

14.2 Termination by you. You may stop using the Service and cancel your subscription at any time, as described in Section 6.3.

14.3 Termination/suspension by us. We may suspend or terminate your access, with or without notice, if you breach these Terms, fail to pay, create risk or legal exposure, or if a Carrier requires it.

14.4 Effect. On termination, your license ends and you must stop using the Service. Sections that by their nature should survive (including 5, 6.10, 7, 8, 10, 11, 12, 13, and 16) survive termination. Because Customer Data is stored on your own computers, it stays with you; you can export it in a standard format before or after you cancel.

15. Changes to Terms / Service

15.1 We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by email or in-app notice). Your continued use after the effective date of the updated Terms constitutes acceptance.

15.2 We may update the Service and, when a Carrier changes its Terms, we may require you to re-accept the updated Carrier Terms before continuing to ship with that Carrier.

16. Governing Law & Dispute Resolution

16.1 Governing law. These Terms are governed by the laws of the State of Washington, without regard to its conflict-of-laws rules.

16.2 Venue. You and Postal Swift agree to the exclusive jurisdiction and venue of the state and federal courts located in [COUNTY] County, Washington for any dispute arising out of or related to these Terms or the Service, and waive any objection to that venue.

16.3 Informal resolution. Before filing a claim, the parties agree to try in good faith to resolve the dispute informally by contacting hello@postalswift.com.

16.4 Time limit. Any claim against Postal Swift arising out of these Terms or the Service must be brought within one year after the event giving rise to it, or it is waived, to the extent the law allows.

17. General

17.1 Entire agreement. These Terms, plus any order form, pricing page, and policies we reference, are the entire agreement between the parties and supersede prior agreements on the subject.

17.2 Severability. If any provision is held unenforceable, the rest remains in effect and the unenforceable provision is modified to the minimum extent necessary.

17.3 No waiver. Our failure to enforce a provision is not a waiver.

17.4 Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.

17.5 Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.

17.6 Independent contractors. The parties are independent contractors. These Terms create no partnership, agency, or employment relationship.

17.7 Notices. We may provide notices by email or in-app. You may send legal notices to [REGISTERED ADDRESS] or hello@postalswift.com.

18. Contact

Cedarwood Mailroom LLC (Postal Swift)
[REGISTERED ADDRESS]
hello@postalswift.com