Every counter task,
one app.
Each feature follows the same structure: the pain it ends, how PostalSwift delivers, what makes it credible, and what to do next. Built using the Value Equation — Dream Outcome × Likelihood ÷ (Time × Effort) — every feature maximizes the top, kills the bottom.
Live works today Beta works, with limits noted Coming soon in progress Tap on any feature for the details.
Set up in an afternoon.
Most counter setups mean a separate program and login for every carrier tool and coverage provider. Six software logins. Six rotations. Six places to break. PostalSwift onboarding is three steps:
- 1. Free ShipEngine signup. We paste the API key in during setup — your connected carriers light up instantly.PostalSwift rate-shops and buys labels through your own ShipStation / ShipEngine account. USPS comes with the account; other carriers appear once you connect them there. You pay the carrier through that account — PostalSwift adds no postage fee.
- 2. Connect your own UPS / FedEx (optional). Click Sign in with UPS, log in on UPS.com, and your negotiated rates show up. Your accounts, your bill, untouched.UPS connects straight from PostalSwift — no ShipStation upgrade needed. Rates and labels go directly to UPS on your own account at your negotiated pricing. Direct FedEx connect (account number plus a PIN or invoice check) is coming soon, once FedEx approves PostalSwift as a FedEx Integrator. Until then FedEx, DHL and other carriers can be linked in ShipStation's carrier settings, which needs a paid ShipStation plan.
- 3. Hardware. USB scales and barcode scanners are detected automatically; printers and the cash drawer are set up once during onboarding.Auto-detected scales: Stamps.com, Dymo S- and M-series, Fairbanks and Elane. Any USB scanner that types like a keyboard works with no setup. 4x6 label printers and ESC/POS receipt printers are assigned to their jobs once; the cash drawer opens through the receipt printer.
Either way (with or without your own carrier accounts), PostalSwift never marks up your postage.
See the setup walkthrough→Rate-shop every carrier in one click.
PostalMate makes the cashier quote each carrier one at a time while the customer stands at the counter. You miss the cheapest rate half the time because nobody has 90 seconds to check four portals. Type destination + weight, click Get Rates. One call returns every USPS, FedEx, UPS, and DHL service side by side. The cheapest tile is highlighted green before the customer finishes their sentence.
- Every connected carrier in a single rate-shop callOne request quotes your directly connected UPS account plus every carrier on your ShipStation account. Filter buttons narrow the results to USPS, UPS or FedEx; a DHL filter is coming soon.
- Cheapest tile auto-highlighted greenThe lowest customer price across every returned service is marked, so the cashier can offer it first.
- Color-coded by carrier — USPS blue, FedEx purple, UPS brown, DHL yellowTiles are grouped and colored by carrier — including Amazon, OnTrac, LSO, GLS, Canada Post and Royal Mail when those carriers are connected.
- Sort by price, speed, or carrierTime-In-Transit sorts fastest-first. Hover any tile to see your carrier cost and your profit on that label.
Your negotiated rates, untouched.
Most shipping platforms re-rate at retail and pocket the spread. You think you're getting your negotiated rate; you're actually getting their margin. PostalSwift buys labels through your own ShipStation account and your connected carrier accounts — your credentials, your bill. We're not in the middle of your label transactions.
- Your own carrier accounts — UPS direct, others through ShipStationUPS signs in directly from PostalSwift with your own UPS.com login. FedEx direct is coming soon; until then FedEx, DHL and others link to your ShipStation account with your own account numbers. Either way every quote reflects your negotiated pricing.
- Carrier bills you direct — we never touch the ratesLabel charges go straight to your UPS account or your ShipStation / carrier account. PostalSwift's only charge is the flat monthly subscription.
- In writing: no percentage, no per-label fee, ever — unless you sign a separate contractOur Terms of Service say it: PostalSwift takes nothing from any label you buy. The only way that changes is a separate contract you sign that states the charge and the amount.
- USPS through your ShipStation account (Stamps.com supported)USPS rates come with your ShipStation account. A Stamps.com account connected in ShipStation also lets you print NetStamps sheets from the Mail Master screen.
AI finds your refunds. You keep 100%.
A typical pack & ship store leaves $200–$1,000 a month in carrier late-delivery refunds on the table. Refund Retriever will find them — and take half. PostalMate doesn't find them at all. PostalSwift watches every outbound FedEx and UPS shipment, AI checks each one against current carrier policy, drafts the claim narrative, and walks your cashier through filing in under two minutes. A recovery tracker watches the next invoice to confirm the credit posted.
- Auto-monitors every outbound FedEx & UPS shipmentPlanned: every FedEx and UPS label bought in PostalSwift will be tracked and compared with its guaranteed delivery time.
- AI checks each one against current GBSE / GSR policyPlanned: each late shipment will be checked against the carrier's current service-guarantee terms, since some services and dates are excluded.
- Drafts the claim narrative — cashier reviews and submitsPlanned: Claude writes the claim text; your staff reviews it and submits it to the carrier.
- Recovery tracker confirms credit on the next invoicePlanned: the credit is matched on your next carrier invoice, so you know it was actually paid.
International customs fills itself.
Every international package needs a Harmonized System code. PostalMate makes you look each one up by hand — five minutes per item, every time, forever. Type the item description. Claude classifies it and pulls the right HS code. The answer is cached, so the next "Nike running shoe" or "iPhone case" fills itself.
- Type the item — get the HS code instantlyIt checks a built-in list of common items first, then your store's past answers, then asks Claude. If the description is too vague, it asks one follow-up question.
- Claude classifies against the HS code system — and asks when unsureClaude is a general-purpose AI model, not an official customs database. For high-value or restricted items, have a person confirm the code.
- Per-store cache: repeat items fill themselvesEvery answer is saved on your store PC, so the same item description fills in instantly next time.
- Customs form filled from the code (coming soon)Planned: the HS code and description will flow into the label's customs declaration automatically.
Insurance is a margin tool, not a checkbox.
PostalMate makes you sign up separately for Shipsurance, then reconcile their billing against the carrier's. Two invoices, two reconciliations. In PostalSwift you enter the declared value on the rate-shop screen and insurance is quoted right into the label price — with your markup applied — so coverage becomes profit instead of a pass-through. A separate insurance-only markup is coming soon.
- Your markup applies to insurance too (separate insurance markup coming soon)Today insurance uses your shipping markup (default 35%). A separate insurance markup with its own default is planned.
- Declared value right on the rate-shop screenType the amount in the Value $ field and every rate is quoted with insurance included.
- Carrier-cost insurance baked into your single billInsurance is billed with the label through your ShipStation account — no separate Shipsurance invoice to reconcile.
- In-app claims (coming soon)Planned. For now, insurance claims are filed through ShipStation.
Customers see a photo before they drive in.
A customer drives 20 minutes, gets to the counter, looks at three boxes — none of them look right. They argue. Your staff hunts. The line backs up. PostalSwift scans the inbound package, auto-detects the carrier from the barcode, snaps a photo when a camera is attached, and instantly emails the customer with a link. Connect your own Twilio account and they get a text too. Signature captured on pickup.
- Auto-carrier detection from inbound barcodeBuilt: PostalSwift recognizes USPS, UPS, FedEx, DHL and Amazon tracking numbers from a scan. The check-in screen will use it to file each package.
- Photo capture on intake (camera supported, not required)Planned: snap a photo at check-in and include it in the arrival email.
- Instant email via SendGrid — unlimited, includedBuilt: arrival emails send through SendGrid using editable templates. They go live with the check-in screen.
- SMS notifications through your Twilio accountTexts send through your own Twilio account today. A bundled SMS plan is planned.
- Signature capture on pickup — embedded in receiptPlanned: the customer signs on pickup and the signature is saved with the receipt.
Every free drop-off, signed and documented.
Free drop-offs are unavoidable. They're also pure liability — no record, no signature, no defense when "I dropped one off last week and you lost it" hits. One-tap drop-off intake by carrier tile. Customer signs the disclaimer on a signature pad. Receipt prints with the carrier's color band, drop-off ID barcode, disclaimer text, and signature image embedded.
- One-tap intake by carrier tilePlanned: tap the carrier, scan the tracking number, done.
- Signature-pad disclaimer capturePlanned: the customer signs a drop-off disclaimer on a signature pad.
- Receipt with carrier color band + drop-off ID barcodePlanned: the receipt prints with the carrier's color, a drop-off ID barcode, the disclaimer and the signature.
- Customer keeps proof — you keep liability protectionPlanned: the signed receipt is your record if a customer later says a package went missing.
Take Visa at the counter. Set up in minutes.
PostalMate makes you go shopping for a merchant account before you can accept a credit card. Separate underwriting, separate hardware, separate batch reports. PostalSwift uses Stripe Connect — one onboarding flow, accept Visa, Mastercard, Amex, and Discover the same day. Card-on-file mailbox renewals charge themselves on the 1st. End-of-month statements assemble themselves.
- Stripe Connect onboarding — Visa / MC / Amex / Discover live in minutesPlanned: one Stripe onboarding to accept Visa, Mastercard, Amex and Discover inside PostalSwift.
- Tap, chip, swipe via Stripe Terminal hardware (or manual entry)Planned: Stripe Terminal readers for tap, chip and swipe, plus manual entry.
- Card-on-file (held at Stripe) auto-charges mailbox renewalsPlanned: cards saved at Stripe charge mailbox renewals automatically.
- House-charge regulars (account sales recorded today; balances coming soon)Today you can record a sale to a customer's account. Running balances and invoices for house accounts are planned.
- End-of-month statements: 10-min review, one-click sendPlanned: monthly statements assembled automatically for review and sending.
Profit on every package, before they walk out.
PostalMate's profit reports live three menus deep and are always after-the-fact. In PostalSwift the cart shows your profit on the sale before you take payment, and every shipping rate shows what it costs you and what you make. Day, week and month dashboards are coming next.
- Cart profit at checkout, plus profit on every shipping rateThe cart shows total profit for the sale (retail minus cost). On the rate screen, hover a tile to see carrier cost and your profit. Profit on each cart line is planned.
- Day / week / month P&L (coming soon)Daily summaries, sales by date and category, and shipping by carrier are already calculated; the dashboard screen is in progress.
- Top products and top customers (coming soon)Built into the reporting engine; appears with the dashboard screen.
- CSV export of every tableYour Data exports sales, products, customers, shipments and more to CSV, optionally by date range — ready for your accountant. Employee PINs and the audit log are never exported.
The internet drops. The counter doesn't.
Strip mall internet goes down at the worst possible moment. Cloud-only POS systems freeze. In PostalSwift every transaction, customer and product lives in a local database on the store PC, so the register keeps ringing sales when the internet drops. And every day the whole database is backed up automatically to a folder you choose — OneDrive, Google Drive or a USB drive. No "please remember to back up" reminder, no Monday-morning panic.
- Local-first SQLite database — no "loading…" spinnerEverything is stored in a SQLite file on the store PC, so screens open instantly and your data stays on your machine.
- POS checkout keeps working offlineSales, product lookups and receipts don't need the internet. Drop-off and mailbox check-in will work offline too when those screens ship.
- Label queue for outages (coming soon)Labels are bought from the carrier in real time, so they need the internet today. Queuing label requests during an outage is planned.
- Cloud sync on reconnect (coming soon)Planned: changes made while offline sync to your cloud account when the connection returns.
- Automatic daily backups to your own folderA full, safe copy of the database is made every day (and any time on demand), keeping the newest 30. Point it at OneDrive, Google Drive or a USB drive. Restoring asks first and saves your current data before switching. Encrypted backups are planned.
Plug it in. It works.
PostalMate makes you assign every printer to every job type and breaks if you get it wrong — shipping labels print on the receipt roll, sales receipts crumple in the label printer. PostalSwift detects USB scales and barcode scanners automatically and routes every print job by type and paper size, so a label never prints on the wrong paper. Printers are assigned once, during onboarding.
- USB shipping scale — weight reads live into the formAuto-detects Stamps.com, Dymo S- and M-series, Fairbanks and Elane USB scales. Steady readings fill the lb / oz fields in Ship Manager and Mail Master.
- Barcode scanner — scan products straight into the cartAny USB scanner that types like a keyboard works with no setup; serial scanners are supported too. Carrier detection from tracking numbers is built for the upcoming package check-in.
- 4x6 label printers (Dymo 4XL, Rollo) — labels route hereLabels print as 4x6 PDFs through Windows' printer system to the printer assigned to labels. ZPL printing isn't supported yet.
- Star / Epson ESC/POS — receipts + cash drawer pulseESC/POS thermal receipt printers connect over USB or the network. The cash drawer opens through the printer's drawer port on every cash sale.
Risk reversal: Buy from our supported hardware list — if it doesn't work day one, we refund the hardware.
See the supported hardware list→Built for the Windows counter PC.
PostalMate pushes updates manually per workstation, and every new install is a service call. PostalSwift is built on Electron — one Windows 10/11 installer, with a Mac build in testing. Silent background updates, the way Chrome and Slack do it, are coming soon.
- Windows 10/11 (Mac in testing)Windows is the supported platform today. A Mac build is produced but not yet tested in stores; Linux is planned.
- Silent background auto-updates (coming soon)Planned: updates download and install in the background. For now, install new versions from the Download page.
- Multiple workstations sharing one database (coming soon)Today each PC keeps its own database. Sharing data across counter PCs is planned.
- Release notes with every update (coming soon)Release notes will ship with each update once auto-update is live.
Address verification before you print.
A wrong zip is a wasted label, a wasted minute, and a customer who has to come back. Start typing a street and PostalSwift suggests real addresses — one tap fills city, state and ZIP. Then one click on Verify Address checks it and offers the corrected version if anything is off, before the label prints.
- Address suggestions as you typeType 3 or more characters of the street and pick a suggestion — city, state, ZIP and country fill in.
- Verify before you buy the labelVerify Address checks the street and ZIP and tells you plainly when an address can't be found.
- Suggested corrections shown inlineIf the verified address differs from what was typed, PostalSwift shows "Did you mean…" — tap it to replace the fields.
- Works for international addressesSuggestions follow the country you enter; the default is US.
Returns and voids are buttons, not workflows.
PostalMate makes returns a manual process. Voiding a label means logging into the carrier portal, finding the shipment, clicking three menus deep. Any past shipment has two buttons: Return Label (one click, prints to the Dymo) and Void Label (one click, refund posts back to the carrier account).
- One-click Return Label generationBuilt: creates a return label for any past ShipStation label. The button arrives with the shipments screen.
- One-click Void — refund posts to carrier accountBuilt: voids the label through ShipStation and removes it from the POS unpaid list.
- Shipment history is searchable by tracking, customer, mailboxPlanned: search past shipments by tracking number, customer or mailbox.
- No carrier-portal tripsOnce the screen ships, returns and voids happen inside PostalSwift — no carrier website.
End-of-day in one click.
PostalMate runs end-of-day per carrier. Five carriers, five routines, five chances to forget one and have a driver stand at your counter. One button generates the SCAN form / pickup manifest across every carrier and prints it for the driver.
- One click manifests every carrierPlanned: one button runs the manifest for every carrier you shipped with today.
- USPS SCAN form, FedEx ground pickup summary, UPS pickup all in one printPlanned: all carriers' pickup paperwork in a single print.
- Driver pulls up — you hand them the page — donePlanned: hand the page to the driver and you're done.
- End-of-day Z-report with tax breakdown attaches automaticallyPlanned: the day's sales and tax summary prints with it.
Packing charged by the clock.
PostalMate makes you guess how long that custom pack-and-ship job took, then look it up on a time-grid you set in 2014. Every job is a labor write-off. PostalSwift adds a packing-time clock right on the counter — start when you pick up the box, stop when it's sealed. The minutes auto-bill at your hourly rate (or step rate) and land on the same receipt as the shipping.
- One-tap timer on the counter screen — start, pause, stopPlanned: start, pause and stop a timer on the counter screen.
- Auto-bill at flat hourly, step rate, or minimum-charge modelBuilt in the engine: flat or per-minute labor pricing. Step-rate and minimum-charge options are planned.
- Per-job notes captured for your records (and disputes)Planned: notes saved with each packing job.
- Labor margin tracked alongside SKU margin in profit reportsPlanned: labor profit shown next to product profit in reports.
Smart camera for orders & deliveries.
The camera becomes your fastest intake tool. Available now: snap or paste a photo of a shipping label, a text or an email, and PostalSwift reads the destination address straight into the shipping form. Coming soon: box dimensions from the same photo, and bulk check-in of a pile of inbound deliveries.
- Order intake — destination address read from a photo or screenshotWorks today in Ship Manager, and on the customer's own phone through Ship Ahead. Reading box dimensions from the photo is planned.
- Delivery intake — bulk check-in of inbound packages (coming soon)Planned: photograph a pile of inbound packages and check them into mailboxes in one step.
- Carrier auto-detected from the barcode (USPS / FedEx / UPS / DHL)Built: tracking numbers are recognized for USPS, UPS, FedEx, DHL and Amazon. The check-in flow will use it.
- Use any image — phone photo, webcam snapshot or screenshotToday you upload or paste an image. Live webcam capture is planned.
Customers fill it in. You just scan.
Your customers type their own sender and recipient details at home or in line. Available now: they get a short code to show at the counter and the shipment is already filled in. Coming soon for Plus & Pro: a downloadable customer speed-processing app — receipts and tracking included.
- Customer enters their own info on their phone — no app to installBuilt: sender, recipient and package contents, opened from your store's QR code.
- Instant code to show at the counterBuilt: a 6-character code, valid for 7 days.
- Customer speed-processing app — downloadable, with receipts and tracking (coming soon · Plus & Pro)Planned for Plus and Pro: a custom downloadable app (iOS + Android) where customers save their addresses, show their shipment at the counter for a one-tap scan, and get their receipts and tracking on their phone.
- Optional sign-in saves shipments and tracking on any deviceBuilt: no password — customers sign in with a code sent to their email.
Know about delays before your customer does.
Storms, snow and carrier backlogs slow packages down. When you pick a ZIP code or area that’s affected, an alert shows up right on the shipping screen — so you can warn the customer or pick a faster service. Plus & Pro.
- Alert pops up the moment you pick an affected ZIP code or areaPlanned: checked when the destination is entered, before the label is printed.
- Weather events and carrier slowdownsPlanned: severe weather plus delay notices from USPS, UPS and FedEx.
- Tell the customer up front, or switch to a faster servicePlanned: fewer “where’s my package?” calls after the sale.
Custom wood crates, planned for you.
Snap a photo or describe the item and enter its size. PostalSwift designs the crate, works out the padding it needs, prices every piece at the cheapest store near you and quotes the job — materials, labor and time. Once the customer says yes, you get labeled cut-by-cut directions, an exploded view of every part and schematics to print or email, all the way to packing the item. Pro only.
- Crate plan from a photo — or a description plus measurementsPlanned: the crate size and padding are worked out from the item’s size and what it is.
- Best local prices — lumber, hardware and padding compared across nearby stores, then order for in-store pickup or deliveryPlanned: compares home-improvement stores near you, like Home Depot and Lowe’s, or any site you add. It can also order everything online for you if you want — in-store pickup or delivery, your choice.
- Instant quote — materials + estimated time × your hourly ratePlanned: your hourly rate is set in Settings. Each quote is saved in its own Quotes section.
- Cut-by-cut directions — every piece labeled, cuts ordered to save timePlanned: all cuts are done in one batch, in the fastest order, and each piece is labeled so assembly is easy.
- Exploded 3D view — see every part pulled out from the finished crate, so assembly is easy to followPlanned: a picture of the finished crate with every labeled piece spread out from it, showing where each one goes.
- Assembly your way — nail gun or screws, through to packing the itemPlanned: tell it the tools you have; directions run from cutting to assembly to putting the item in the crate.
- Directions and schematics to print or email once the quote is acceptedPlanned: released when the quote is fulfilled.
Twenty-one features.
From $79.99 a month.
Most stores save $100–$300 a month the first month on the software PostalSwift replaces.